JAX Tyres & Auto Capalaba

Went in to get new tyres, they did a reasonable job and the front staff were friendly enough. Half way through I got a phone call saying I needed new brake pads and rotors. They quoted a fairly high price and told me it was a safety issue. I chose not to go ahead because it just didn't seem right given it was a 2yr old car. Went to a 3rd party mechanic to get another opinion from a person not servicing my car or otherwise doing work for me who found nothing wrong with the rotors and the pads were barely halfway through their lifespan. Won't be going back.

I have had the worse experience of customer service. I was told over the phone which tyres were suitable for my car and then. I ordered them and then they weren’t the tyres I ordered and once they got the right ones in they weren’t suited for my car. The manager , receptionist Rachael and the fitter all were rude and blamed me for their mistake. I believe it is a family run business and they really don’t know how to deal with situations when something goes wrong. I am so upset with what I experienced , have never dealt with such unprofessional and rude people before. Please for your sake don’t use them.

Usually, the guys are good.But my daughter dropped her car off 3 months ago. And had the brake booster replaced. So it played up again. They booked it in today. They said the booster was faulty again. They told her the replacement part will be in later today , so just drive your car home. She called me at work , and advised of this. I called up the store. And there story changed, now the can fix it by the end of the day. Very disappointing as I liked going to Jax.Just thought if you have any teenagers going there beware. So what your now.saying the bad brake booster has no safety bearing ?? People also ask What happens when a brake booster fails? A bad brake booster makes the brake pedal much harder to depress. As the booster fails, it loses its ability to provide additional force against the master cylinder piston. The driver of the vehicle must now provide all of the braking power — a difficult task.Gow can you say no safety breach to a teenager with only several years experience driving a car.If it was your daughter I am pretty sure you wouldn't get her to drive the car.Dont even try and tell me my story is inaccurate happy to do a affidavit to confirm thus story shame of you.

Feeling so good after my interaction with this team today. They were welcoming and friendly and helped me with my car after I'd been broken down on the side of the road for a few hours. It was a tough morning but Rachel's friendly service really made my day. Thankyou guys I really appreciated your help today. And the laughs made it even better ! 🙏😇🙏